Featured First Agent
The Service Desk Agent
Routine tickets resolved instantly. Everything else escalated with full context attached — so your team starts every ticket at step three, not step zero.
What it does.
- Categorizes and triages every incoming ticket
- Resolves routine requests end to end — password resets, access requests, common how-tos
- Escalates complex issues with diagnostics and history already gathered
- Answers employee questions from your knowledge base in Slack, Teams, or email
What it never does.
Guardrails, by design:
It never makes production changes, never grants access outside defined policies, and never closes a ticket a requester has reopened.
Every action is logged in Kascade OS; consequential actions wait for a named human's approval.
How it starts.
This agent is one of six we most often deploy first — high volume, low blast radius, fast to baseline. The Approach (2 weeks) confirms the business case against your actual data; the Ascent (6 weeks) puts it in production, run in parallel with your current process until the numbers earn the cutover.
How it's measured.
Success criteria are agreed in writing before the build: the baseline, the target, and how both are measured. You see actuals against baseline from day one in production.
