HOW IT WORKS
Eight weeks to the first result. Everything after that is scale.
Every Kascade engagement starts the same way: a short, fixed-scope program called First Ascent. Two weeks to find the value. Six weeks to put the first agent in production. Then we grow from evidence, not promises.
THE APPROACH · Weeks 1–2 · Value Assessment
We work with your team to map operations across IT, engineering, and business processes. We analyze your ticket volumes, transaction counts, and process costs; score every automation candidate on financial impact, technical readiness, and risk; and pressure-test the numbers with your finance lead.
- A prioritized automation roadmap
- A business case for each of the top candidates (cost lever and growth lever, separately quantified)
- A recommended first agent, with scope, timeline, and success metrics agreed in writing
ASCENT · Weeks 3–8 · First Production Agent
We build the first agent on Kascade OS: connect it to your systems, define its guardrails and approval gates with your team, test it against real historical data, run it supervised in parallel with your current process, and then cut it live. Your team is trained to supervise and approve; ours stays accountable for performance.
- A production agent running in your environment
- A measured baseline-versus-actual result
- A supervision playbook your team owns
- A recommendation for what to automate next — with its business case
Eight weeks is real — here's your side of it.
The timeline holds when both sides move. Before the Ascent starts, we'll need: a named executive sponsor and a process owner who can spend 2–3 hours a week with us; read access to the relevant systems and historical data during the Approach; API credentials or SSO provisioning for the systems the agent will work in (we'll bring the exact list from the roadmap); your security team's review — we supply the full documentation pack under NDA on day one so it runs in parallel, not in sequence; and sign-off on the agent's guardrails and approval gates before it touches production. If your change-management process needs more runway, we plan for it during the Approach — the eight weeks already assumes a real company, not a lab.
We put the success criteria in the contract.
At the end of the Approach, the first agent's success metrics — the baseline, the target, and how both are measured — are agreed in writing before the build begins. The Approach itself is a fixed fee. If the agent misses the agreed metric, the remedy is defined in the engagement agreement, not negotiated after the fact. [PLACEHOLDER — CONFIRM remedy language with counsel before publishing: e.g., "we keep tuning at our cost until it's met."] And either way, the roadmap and the baseline data are yours to keep.
Scale what proved itself.
From there, engagements grow agent by agent, each with its own business case and its own measured result. Some clients run one agent. Others build an agent workforce across IT, finance, and revenue operations. The evidence decides — and for PE sponsors, agents proven at one portfolio company become templates for the next.
Small senior team. Software-scale delivery.
A Kascade engagement is led by a senior practitioner who has run this class of operations before — not a rotating cast of junior consultants. Behind them: solution engineers who build and tune the agents, and Kascade OS doing the volume work. You'll know everyone on your team by name.
Where we work.
Kascade delivers from the United States (headquartered in Pleasanton, California), with engineering and delivery teams in Mexico City and India. That means senior leadership in your time zone, follow-the-sun coverage for agent operations, and delivery economics that show up in your price.
Questions we get, answered straight.
How is this different from hiring a consulting firm?
Consulting firms deliver recommendations and staff; you still have to run the result. Kascade delivers running operations: agents doing the work in production, measured, with our team accountable for performance. And because software does the volume work, the economics fit a mid-market P&L.
How is this different from buying an AI tool ourselves?
Tools assume you have builders, AI expertise, and time to spare. Kascade brings all three. You get the outcome — a working, governed agent and its measured results — not a license and a learning curve.
What if the agent makes a mistake?
Agents operate inside guardrails defined with your team, and consequential actions wait for human approval. Every action is logged and reversible where the underlying system allows it. During rollout, agents run in parallel with your existing process until the numbers earn the cutover.
Do we need to replace any of our systems?
No. Agents work inside the systems you already run, through Kascade OS's 600+ integrations and custom connections. If a future system change makes sense, that's your call on your timeline.
What does it cost?
The Approach is a fixed fee. Ongoing agent operations are priced against the value delivered — not against hours or headcount. We'll give you exact numbers after a first conversation, and the Approach business case shows the projected return before you commit to any build.
Who owns the agents and the data?
Your data is yours, always. Agent configurations built for your business are yours to keep operating with us — and the playbooks, baselines, and measured results stay with your company.
[PLACEHOLDER — CONFIRM IP ownership terms with counsel before publishing]
Who is accountable if an agent gets something wrong?
Kascade is. Success criteria are contractual, every agent action is logged and attributable, consequential actions require human approval, and our engagement agreement defines remedies and liability terms your counsel will review before signature.
[PLACEHOLDER — CONFIRM liability/insurance summary with counsel; confirm E&O/cyber coverage to reference]
What happens to our agents if something happens to Kascade or its technology suppliers?
Continuity is designed in: your configurations, playbooks, baselines, and audit history are exportable, and the engagement agreement includes continuity and transition terms. Your security team gets the full picture — including our infrastructure dependencies — in the diligence pack, under NDA.
Start with the Approach.
Two weeks. A priced roadmap. A first agent identified. Then you decide.
